01
Warranty service
Each brand has its own warranty terms, including free repair and spare parts when the rules for use and installation are followed.
All services
Explore Merlons services: warranty, delivery, carrying upstairs, installation, designer support, parts orders and flexible payment.
Services in detail
02
Delivery service
Purchased products are delivered within a maximum of three days. Delivery is free in Tbilisi and Batumi. Regional delivery is available for an additional fee based on the destination.
03
Carry-up service
When the item size, weight and building conditions allow, the team can help carry purchased products upstairs.
04
Installation service
Installation support is available for selected products through qualified specialists, with attention to the product requirements and the project site.
05
Interior designer support
Designers can receive product information, technical details, samples and catalogues to make specification work clearer and more efficient.
06
Parts order service
If a compatible part is needed, the team helps identify the right item and arrange an order through the relevant brand channel where possible.
07
Installment plan
Installment payment is available for eligible purchases through partner bank terms, helping customers plan larger selections more comfortably.
08
Pay in parts
Selected purchases can be split into parts where partner payment conditions allow it, making staged project buying easier.
09
Tile cutting
Tile cutting helps projects handle edges, formats and practical details more accurately during installation planning.