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Warranty service
Each brand has its own warranty terms, including free repair and spare parts when the rules for use and installation are followed.
Merlons offers an exclusive benefit: you do not need to keep your receipt or boxes for warranty service — only your personal identification number is required.
What the warranty covers and excludes
What the warranty covers
- Product or material defect: A defect caused by an error in the manufacturing process, a quality defect in the material used, or a structural defect in the product.
- Functional defect during normal, intended use: A defect found while the customer uses the product correctly and for its intended purpose, but the product cannot perform its intended function or a fault appears that was not caused by the customer.
What the warranty does not cover
- Incorrect installation: Damage connected with incorrect installation when the installation was not performed by the Merlons team.
- Improper or unintended use: Damage caused by using the product incorrectly or for a purpose other than its intended use.
- Incompatible or aggressive chemicals: Damage caused by using chemical substances and solutions on the product’s surface or inside it.
- Mechanical damage or improper handling: A problem caused by impact, mechanical damage, or improper handling.
- Natural wear and tear: Changes or damage resulting from the product’s natural wear and tear.
- Unauthorised repair, disassembly, or modification: A problem caused by the customer or a third party repairing, disassembling, or modifying the product without authorisation.
- Failure to follow care and operating instructions: Damage caused by not following the product’s care and operating instructions.
